All University web hosted services will be at risk of downtime every Tuesday between 7am to 9am.

Jump to accessibility statement Skip to content

Frequently Asked Questions

Home / Help and Advice / Accounts and Security / Desktop Anywhere / Frequently Asked Questons (FAQs)
If you have a suggestion for a FAQ, please submit them via the IT Portal.
Why can I see other department share drives?

Share drives are automatically mapped based on your user permissions. You may have access to different share drives because of previous roles within the University, or projects you have been working on.


How can I access Desktop Anywhere away from Campus?

As long as you have an Internet connection, you can access Desktop Anywhere from any device from anywhere. Please click here for details on how to set this up. You will also need to register for Duo Security, if you haven't already enrolled for Duo, please log a request via the IT Portal


How do I access Desktop Anywhere on Campus?
If you use a UDS machine, the Citrix Workspace App will already be installed. If you do not use a UDS machine, please submit a request via the IT Portal.
Can Desktop Anywhere be used if I don’t have Citrix Workspace App installed?

Yes. Desktop Anywhere can be accessed by going to


What is the difference between Apps and Desktops?

This is personal preference. An app will launch as a single instance. A desktop will give you more of a look and feel of a ‘real’ computer i.e. Start menu, desktop etc. You will be able to access the same applications whichever option you chooses to use. Apps are generally used for quick use of a single app, whereas a Desktop is generally used for a more prolonged period of time.


How do I request additional applications?

You can request new applications to be made available via Desktop Anywhere here


How do I access my department share drive?

By launching the ‘Home Drive’ app and then selecting ‘Computer’ from the menu on the left hand side. If you are using the desktop, go into ‘Computer’ and your drives will be listed.


Why is the ‘Staff Desktop’ restricted so I can’t reboot and view the full start menu?

Desktop Anywhere is a shared resource so certain restrictions are set to optimise performance and give the best user experience.


I have been granted access to an application but can’t see it in Citrix Workspace App?

Click your name in the top right hand corner of Citrix Workspace App, and click ‘Refresh Apps’. Alternatively, applications will be refreshed on your next logon.


Why do I get a black screen when I login to a Desktop?

When you launch a Desktop for the first time, you may see a black screen for around 60 seconds before your desktop is loaded. Once loaded, applications should run as normal. We are working with Citrix support to try and reduce the initial login time.