What you hear when you call the IT service desk has changed.
Once again Technical Services’ own Kirsty Sopp recorded the new message, which was updated on Monday 15 April.
If you have not heard it yet, the aim is to ensure those who call are aware they can log a ticket online via the IT Portal, and promote the usage of it. Ensuring that only staff and students who have urgent issues those who cannot access the IT Portal are phoning the IT service desk.
By submitting a request online, rather than by contacting the IT service desk directly helps us organise and manage the requests that come in. Making sure they are distributed evenly, and to the right member of staff in case the request needs to go to a specific person or team. It also means the requests are assigned in the order they came in, making it fair.