All University web hosted services will be at risk of downtime every Tuesday between 7am to 9am.

IT Support Update – September 2020 - Due to ongoing challenges presented by Covid-19 and the increased level of support required, we are seeing an unprecedented increase in demand for support and you may experience delays when requesting assistance from the IT Team. To help us better prioritise our workload and staffing, please only contact us on our phone lines for urgent requests to report a loss of service and direct all other requests to us via the IT Portal. Please be assured that we are doing everything we can to reduce these delays..

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Emails and Calendars

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  1. Researchers Email

    Researcher at the University, are provided with a researcher email in the format username@research.sunderland.ac.uk. This service is provided by GMail.

  2. Staff emails

    Staff are provided with an email account generally in the format of firstname.secondname@sunderland.ac.uk. This service uses Microsoft Exchange and can be accessed via Outlook or the Outlook Web App service.

  3. Student Emails

    Students at the University are provided with an email in the format userid@student.sunderland.ac.uk. This service is provided by GMail