All University web hosted services will be at risk of downtime every Tuesday between 7am to 9am.

IT Support Update – September 2020 - Due to ongoing challenges presented by Covid-19 and the increased level of support required, we are seeing an unprecedented increase in demand for support and you may experience delays when requesting assistance from the IT Team. To help us better prioritise our workload and staffing, please only contact us on our phone lines for urgent requests to report a loss of service and direct all other requests to us via the IT Portal. Please be assured that we are doing everything we can to reduce these delays..

Jump to accessibility statement Skip to content

Help and Advice

Technical Services / Help and Advice
  1. Accounts and Security

    All about accounts and information security including 2 factor authentication.

  2. Desktop Services

    Support for Staff and Student desktop services.

  3. Emails and Calendars

    Get email and calendaring working for you.

  4. WiFi and Networks

    How to connect to Wi-Fi & the wired network.

  5. Backup, Storage and Sharing

    Help to backup, store and share content.

  6. Office 365

    First look into what to expect when Office 365 comes to the University in February 2020.

  7. Telephone Services

    General Telephone, Skype phone service, videoconferencing help.

  8. Software

    The University offers educational software packages available for students and staff, for use on a personal PC or Mac