All University web hosted services will be at risk of downtime every Tuesday between 7am to 9am.

Jump to accessibility statement Skip to content
Close menu

Close

Close menu

Apple iPhone Guidance

Home / Help and Advice / Telephone and Videoconferencing / Staff University Mobile Phones / Apple iPhone Guidance

How to Create an Apple ID

To get the best out of an Apple iPhone you must create an Apple ID, this lets you download Apps, backup your phone to the cloud and update the software on your handset.  Click Here to set up your Apple ID.

How to activate iCloud (Apple's back-up service)

iCloud is an Apple back up service, that allows you to back up all of the data on your mobile handset including, apps, photographs and contacts etc.  Click Here to find out how to activate iCloud backup on your device.

How to backup manually to iCloud

Your iPhone will automatically backup everyday when it is connected to Wi-Fi turned on, locked, and attached to a power source.  However, if your device hasn't backed up for a while or you need to ensure you have the latest data backed up, Click Here to find out how to create a backup to iCloud.

How to set up Find My iPhone

With Find My iPhone set up on your device, you can do the following:

  • Locate your device on a map

  • Play a sound on your device to help you find it

  • Use Lost Mode to lock and track your device

  • Remotely erase all of your personal information from the device

Click Here to find out how to set up Find My iPhone.

How to find your phone using Find My iPhone

If you lose your phone or it is stolen, you can attempt to locate it using the Find My iPhone app.  For this to be successful, the phone needs to be switched on and within range of a wifi network.  Click Here to find out details of how to use Find My iPhone.   

How to wipe all data from an Apple device

If you are returning your iPhone for either an upgrade or at the end of your contract, we advise that you perform a wipe of the device, so that all of your personal data is removed.  Click Here to find out how to remove your personal data.

How to update your Apple device software

If you are having problems with your Apple device, often the first thing to try to help solve the problem is to check you are using the latest version of operating software (iOS), this will include bug fixes and stability improvements that may help.  Click Here to find out how to update the operating software on your device.

How to set up your University Email account on your device

You can access your University email account via your Apple device, Click Here to find out how. 
Email:  Enter your University email account john.doe@sunderland.ac.uk
Password: Enter your University email account password
Description: Not essential, so you can add a name such as work 
Email: Your University email address will appear here.
Sever: Enter outlook.sunderland.ac.uk
Domain: Enter Uni
Username: Enter your university username for example ud0xxx
Password: Enter your University email account password
Description: The name you gave in the previous screen will appear here.

iPhone Tips and Tricks 

Please Click Here for some handy Tips and Tricks for your iPhone.