All University web hosted services will be at risk of downtime every Tuesday between 7am to 9am.
IT Support Update – September 2020 - Due to ongoing challenges presented by Covid-19 and the increased level of support required, we are seeing an unprecedented increase in demand for support and you may experience delays when requesting assistance from the IT Team. To help us better prioritise our workload and staffing, please only contact us on our phone lines for urgent requests to report a loss of service and direct all other requests to us via the IT Portal. Please be assured that we are doing everything we can to reduce these delays..
Cyber security is a high priority for the University, keeping both you and our information secure. Getting the right technology in place is essential. Choosing to behave in a way that doesn’t compromise security is just as important.
Keep your home or unmanaged Windows PC up to date
If you manage your own computer (ie: if it is not automatically updated by IT Services) you are responsible for ensuring that all software you use is kept up-to-date with the security patches released by the software provider. If ever in doubt about what to install, contact IT Support.
As part of the University's Cyber Security Programme, we are introducing 2-factor authentication for all staff and postgraduate research students. This will better protect some of our systems and services and change the way we login each day.
You will continue to enter your University username and password at the usual login screen; however following that, you will need to use our new 2-factor authentication service, which is being provided by a company called Duo.
You will probably have come across 2-factor authentication already if you use mobile banking. For example, you may enter your login details and then use a device such as your phone to generate a code - this code is the final piece of information needed to verify your identify and access your account.
Passwords can be easy to compromise – they can be stolen, guessed or hacked. By adding extra security, we can make it much more difficult for someone to use your password to access University information and services.