All University web hosted services will be at risk of downtime every Tuesday between 7am to 9am.

IT Support Update – September 2020 - Due to ongoing challenges presented by Covid-19 and the increased level of support required, we are seeing an unprecedented increase in demand for support and you may experience delays when requesting assistance from the IT Team. To help us better prioritise our workload and staffing, please only contact us on our phone lines for urgent requests to report a loss of service and direct all other requests to us via the IT Portal. Please be assured that we are doing everything we can to reduce these delays..

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My Account

Home / Help and Advice / Accounts and Security / My Account
  1. My Student Account

    Your University account gives you access to your University IT services including open access computers, E:Vision, SunSpace, Filestore and your University email account. You access it with your User ID and password:

  2. My Staff Account

    Your University IT account includes the user ID and password which is automatically created when you start working at the University.

  3. How Do I Reset My Password?

    You can change your password at any time using the Password Reset service, as long as you have provided your security data.

  4. My Sunderland