General
What is my email account quota?
All staff have a 1GB, at this moment in time you can not request a quota increase.
Is there a limit on file attachment size?
Yes, depending on the transport encoding used, the file attachment size limit can be between 17-20MB in total.
Can I connect using IMAP?
Yes, we do allow IMAPS (Secure IMAP) connections to the Exchange Mail service though this is NOT the recommended or supported method of accessing Exchange. Server and port details can be found on the Connection Settings help page.
Please note: The IT Service Desk is unable to provide support on configuring mail clients with IMAP over and above the details provided on the Connection Settings help page
Can I connect using POP3?
No, we do not allow POP3 connections to the Exchange Mail service.
Outlook Web Access
What web browsers are supported by Outlook Web Access?
To use the complete set of features available in Outlook Web App and the Web management interface, you can use the following browsers on a computer running Windows XP, Windows 2003, Windows Vista, Windows 7, Widows 8, Windows 8.1 or Windows 10:
- Internet Explorer 7 and later versions
- Firefox 3.0.1 and later versions
- Chrome 3.0.195.27 and later versions
On a computer running Max OS X, you can use:
- Safari 3.1 and later versions
- Firefox 3.0.1 and later versions
On a computer running Linux, you can use:
- Firefox 3.0.1 and later versions
If you use a Web browser that doesn't support the full feature set, Outlook Web App will open in the light version.
What are the differences between the Premium and Light version of Outlook Web App?
There are two different versions of Outlook Web Access: Outlook Web Access Premium and Outlook Web Access Light. Outlook Web Access Light supports accessibility features for users who are blind or have low vision, and it will run on most Web browsers. It provides a simplified user interface and reduced feature set compared with Outlook Web Access Premium.
What features are missing from the Light version of Outlook Web App?The following features of OWA Premium are not present in Light:
- The Tasks module
- Task-specific properties: Only the text of the task items can be read through OWA Light Reminders
- HTML composing of messages: OWA Light users get only plain text textboxes with no editing or formatting options
- Flags and Categories
- Monthly or weekly view in Calendar: OWA Light shows the daily view only
- Free/Busy grid in Appointment/Meeting Scheduling Assistant: OWA Light users get only "Suggested Times"
- Spell Check
- Conversation View
- Account Quota information
- Recover Deleted Items
- Add/edit distribution lists
- Public Folder access
- S/MIME features
- Add/edit rules
What is the difference between "Public or shared computer" and "Private computer"?
Your Outlook Web App session automatically logs you off after a certain amount of time. When you logon, you specify what kind of computer you are using. If you select "Private Computer", your session will timeout after 8 hours. If you select "Public or shared computer" your session will be closed after 15 minutes. After your session closes, even if you leave your browser open and someone tries to use it, they won't be able to access your account.
If you are accessing your email in your office, home, or another private setting, it's recommended you use the Private setting.
Microsoft Outlook 2007
Are there any Help Guides available?
Help guides covering the use of various Microsoft Outlook 2007 features are available from the following location: https://docushare.sunderland.ac.uk/docushare/dsweb/View/Collection-7814
Legitimate emails are being marked as Junk by Outlook
You will need to "train" Outlook to recognise junk emails, if it marks legitimate email as junk then you have to unmark it as junk and Outlook will learn what is/isn't junk.