General
Can't Redirect Messages
Redirecting messages to non sunderland.ac.uk addresses has been disabled on the Exchange server to avoid mail looping.
Forwarding Meeting Invitations
When you forward a meeting invitation to another user, that causes the recipient to be added to the meeting. If this is not your intention, do not use the forward option to send meeting info to others. To pass along meeting details or other info as an fyi, compose a new email message, copy in the details, and send that to the desired recipients.
Calendar Groups
Exchange does not support Calendar Groups.
Can't Edit Private Meeting in Resource
Once a meeting or appointment in a resource has been marked private, it cannot be edited, neither by the meeting creator or by users with editor or owner rights on the resource. To ask that the meeting be deleted, contact the ITS Service Desk detailing the entry and the resource name. An Exchange administrator will make the requested deletion.
Invitees Who Have Not Accepted Meeting Invites May Not Receive Updates
Invitees must accept or decline all meeting invitations. If your meeting invites are left in your Inbox without acknowledgment, you may not receive updates (time or location changes). This can result in you going to the wrong location, attempting to attend the meeting at the wrong time, or even being unaware the meeting was canceled.
Apple Mail/iCal
Calendar Sharing
iCal users can only view calendars that have been shared with them explicitly, by name. You must contact the calendar owner/administrator to get them to give you personal access.
Resources
iCal has limited functionality for working with Resources. As with sharing above, you must be explicitly given access to resources by the administrator or you will not be able to open/view them. Administering Resources is not possible with iCal.
Editing Calendar Events
Once you begin editing an event, a notification must be sent to all attendees when the edit pane is closed. There is no way to prevent these notifications, even if nothing has changed.
Read & Create vs. Read & Write delegate access
In order for delegates to edit existing meetings, "Read & Write" access needs to be given.
Delegate Notifications
If you grant another person Delegate rights to your calendar and set their permission to "Read & Write", they will receive email notifications of all new meetings created for you, but you yourself will never receive those notices. If their permissions are "Read & Create", however, the invitee (and not the delegate) receives the email notice. According to online sources, you can disable the email notifications from within Outlook, but not in iCal.
Attendee Notification
When adding new attendees to an event, you can only notify all attendees or no attendees of the update; there is no way to only notify new attendees.
Deleted Messages
Apple mail is unable to retrieve messages once they have been deleted from the Trash folder.Once deleted from the Trash folder it is also not possible to retrieve the messages from the Recover Deleted Items option in Outlook or Outlook Web Access.
Blank Messages
When viewing certain messages, some users have reported seeing blank messages, without any content. To fix this, click Rebuild from the Mailbox menu. Note: this make take some time on larger mailboxes.
Sharing/Delegating Additional Calendars Created in iCal
There is no way to provide viewing or delegate access to additional Exchange calendars created in iCal. You can access them from other Exchange calendaring programs (OWA, Outlook), but they can not be accessed by other users.
Outlook 2007
Shared Mailbox Issues
When sending email from a shared mailbox the email is placed in the users sent items not the shared mailbox sent items
When deleting email from a shared mailbox the email is placed in the users deleted items not the shared mailbox deleted items
These are known issues, there is a patch which fixes these issues and the patch has been deployed to all UDS workstations. If you do not have a UDS workstation and require this patch please contact the ITS Service Desk(this patch is only available for Microsoft Outlook 2007).
Outlook 2010
Please note: Outlook 2010 is not yet supported by ITS. There are currently no timescales avaialble for when Outlook 2010 will be supported, this is due to compatibility and support issues with core business systems which affect the whole of the Office 2010 suite.
First Login
The first time you start Outlook 2010 you are prompted to enter your credentials (username and password). Even if you have saved them previously, the prompts will be empty. You need to provide your username as UNI\username or you will not have full access to the Exchange features of your account.
Shared Mailbox Issues
When sending email from a shared mailbox the email is placed in the users sent items not the shared mailbox sent items
When deleting email from a shared mailbox the email is placed in the users deleted items not the shared mailbox deleted items
These are known issues, but there is only a fix available for Microsoft Outlook 2007.
Calendar Colours
When a user is viewing multiple shared calendars some of them are the same colour which can be confusing. It is not currently possible to change the calendar colours of other users' calendars.
Delegate Mailbox Calendar Reminders
Users do not get reminded of entries added into a delegate calendar
This is by design, as a delegate you don't receive reminders for other people's appointments. If you need a popup reminder then you have to add the calendar entry into your own calendar.
Outlook for Mac 2011
Scheduling
Outlook 2011 for Mac cannot propose a new time that works for all invitees when scheduling a meeting.
Group Calendar View
Outlook 2011 for Mac does not support group calendar view as Outlook for Windows does.
Reply-to address
Outlook 2011 for Mac does not allow you to set a reply-to address.
Deleted Messages
Outlook 2011 does not have the functionality to restore deleted messages.
To restore the messages use the Recover Deleted Items option in Outlook Web Access.