All University web hosted services will be at risk of downtime every Tuesday between 7am to 9am.

IT Support Update – September 2020 - Due to ongoing challenges presented by Covid-19 and the increased level of support required, we are seeing an unprecedented increase in demand for support and you may experience delays when requesting assistance from the IT Team. To help us better prioritise our workload and staffing, please only contact us on our phone lines for urgent requests to report a loss of service and direct all other requests to us via the IT Portal. Please be assured that we are doing everything we can to reduce these delays..

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Contact Us

Technical Services / Contact Us

Contact Us

Please contact the IT Portal in the first instance if you have any IT service issues, problems or requests. You may get a more speedy reply than if you email individual members of staff.

Getting in Touch

  • Search our knowledgebase
  • Self-service - log and track your own request - this is the quickest and most efficient method.
  • If your query is urgent, contact us via telephone on 0191 515 3333 or internal extension 3333.
  • You can also follow us on Twitter.

In person

Visit us in person at one of our IT Service Desks in the David Goldman Informatics Centre and the Pasteur Building.


Providing Feedback

If you have feedback you would like to give University IT, you can either provide feedback when your support ticket is closed via the automated Customer Satisfaction email you will receive or email the Service Delivery team at .  This email address is for feedback only and not as a mechanism to log support requests or enquiries.


Our locations

If you have any queries or need some help you can call in to see us at a location on each campus.