All University web hosted services will be at risk of downtime every Tuesday between 7am to 9am.
IT Support Update – September 2020 - Due to ongoing challenges presented by Covid-19 and the increased level of support required, we are seeing an unprecedented increase in demand for support and you may experience delays when requesting assistance from the IT Team. To help us better prioritise our workload and staffing, please only contact us on our phone lines for urgent requests to report a loss of service and direct all other requests to us via the IT Portal. Please be assured that we are doing everything we can to reduce these delays..
Most staff working at the University have a need to use email in their daily work. The following page will provide you with information on the way in which email should be used.
Email is one of the easiest ways of communicating with people, however, when using email care should be taken. The following steps should help reduce the chance of email being the source of a data breach.
If you happen to send information to someone who should not have access to it then please use the Data Breach Report Form to report it to a member of the IG Team.
Email is one of the easiest way of a hacker gaining access to your information and in doing so potentially gaining information held by the University. The University does filter out millions of nefarious emails every years, however as hackers become more aware of the controls in place, their ability to counter these controls also improves. Always be vigilant when opening emails. These simple steps should help keep you safe when receiving emails.
Email addresses and the associated accounts are provided to all staff at the University of Sunderland. This account is provided to you in order for you to communicate with others both within and outside of the University. One of the key compontents of using email is knowing when emails should be retained and when they should be deleted.
If you receive an email in the course of your work which is, or contains, a record needing to be retained you should retain the email, but importantly not in your email account. Follwing the simple steps below you can save the email to an appropriate location using a durable format:
If you receive an email which is for information only, please retain the email until it is no longer of use to you. When the email ceases to be of use please delete it.
All users should plan a periodic email cleanse, this cleanse should include junk and deleted folders, which are often forgotten locations.
If you would like technical assistance regarding the use of email please use the IT Support Portal.
If you would like advice on storage of emails or with a periodic cleanse then please contact a member of the IG team on email@example.com.