All University web hosted services will be at risk of downtime every Tuesday between 7am to 9am.

IT Support Update – September 2020 - Due to ongoing challenges presented by Covid-19 and the increased level of support required, we are seeing an unprecedented increase in demand for support and you may experience delays when requesting assistance from the IT Team. To help us better prioritise our workload and staffing, please only contact us on our phone lines for urgent requests to report a loss of service and direct all other requests to us via the IT Portal. Please be assured that we are doing everything we can to reduce these delays..

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Training for all staff

The University has developed training which is mandatory for all staff and contractors of the University.  Failure to complete this training could lead to your access to systems containing personal information being removed, until training has been successfully undertaken. 

The training is designed to give you an understanding of the General Data Protection Regulations and will also provide helpful practical advice in relation to Cyber Security.  It will be expected that you will undertake this training on a yearly basis.

You will have by now received an email inviting you to undertake your Cyber Security and Data Protection Training, however if you haven’t then please click here to access training material within Canvas.

Requesting Additional Training

While this training is to be undertaken by all staff we understand that additional training may be required within specific areas of the University to provide further advanced training to a group of users.  In order to request bespoke additional training please first ensure that all staff in your area have undertaken their basic online training then email:

dataprotection@sunderland.ac.uk to request Data Protection specific training

or

cyber@sunderland.ac.uk to request Cyber Security specific training.

Bespoke training materials

Copies of all bespoke training slides and supporting materials will be made available on this site for future reference.

*Please note there is currently no content in this section, however new content will be added soon.*